Stuff We Get Asked A Lot
Welcome to the Campsodella Handmade Jewellery Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
DO YOU TAKE COMMISSIONS?
Commissions are welcome. Anything from special anniversary gifts, full bridal party collections or unique pieces of art.
If you have a specific design in mind or simply an idea or occasion, designs are worked up and made to suit your needs and budgets.
Depending on your requirements bespoke pieces can be made within a week. Complex designs and items which require Hallmarking can take up to 6 weeks. Please feel free to ask for more details or a quote with no obligation
CAN YOU MAKE ME SOMETHING FROM A COIN I ALREADY HAVE?
Campsodella Handmade Jewellery is honoured to be able to transform sentimental and valued coins into unique items for customers.
Depending on the coin you have, we can advise you on its suitability to be made into a keepsake or item of jewellery.
Please note our license from HM Treasury applies to British coins that are NOT current currency. This is includes pre-decimal coins and those you are not able to spend
DO YOU HAVE A SHOP I CAN VISIT?
Unfortunately not, however we have collections in selected galleries and boutiques thoughout the year. Please see our stockist page for a current list
WHAT IS YOUR RETURN POLICY?
We gladly accept returns and exchanges.
Please contact us as soon as possible if you have any problems with your order so we can resolve any issues ASAP
Please contact Campsoedlla within 14 days of delivery if you wish to return your purchase.
Items must be returned within 30 days of delivery.
The item must be returned in a useable condition. If there is evidence it has been worn or damaged through use the amount refunded may be reduced to reflect this
Refunds are processed within 3 working days of return being recieved via the payment method originally use.
The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Earrings for pierced ears and nose studs (for health/hygiene reasons)
HOW WE DO IT
All items are carefully packaged and dispatched via Royal Mail, fully insured with tracking.
Our protective packaging along with our jewellery reflects our passion for recycling and repurposing, so is a mixture of eco-friendly products and pre-used materials.